Contact information

Welcome to Lexaro. We are committed to providing excellent customer service. If you have any questions regarding your order, delivery, returns, products or any other enquiry, our Customer Support Team is here to assist you.

Customer Support

We aim to respond to all customer enquiries within 24–48 business hours.

Business Information

Store Name: Lexaro

Business Address:
1 Farleigh Pl
London N16 7SX
United Kingdom

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (UK Time)
Saturday: Closed
Sunday: Closed

How We Can Help

Order enquiries.
Order tracking assistance.
Shipping and delivery enquiries.
Returns and refunds.
Product information.
Payment enquiries.
General customer support.

Response Time

Most enquiries receive a response within 24–48 business hours. During weekends, public holidays or busy shopping periods, response times may be slightly longer.

Need Assistance?

If you require assistance before or after placing an order, please contact us using the contact form available on our website. Our Customer Support Team will be pleased to help.

Frequently Asked Questions

How long does order processing take?
Orders are processed within 2 business days.

How long does delivery take?
Estimated delivery is 3–5 business days after dispatch.

Can I return my order?
Yes. Eligible products may be returned within 14 days of delivery in accordance with our Return & Refund Policy.

When will I receive my refund?
Approved refunds are processed within 7 business days after the returned item has been received and successfully inspected.

How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Thank you for choosing Lexaro. We appreciate your trust and look forward to providing quality Kitchen, Home & Garden products together with reliable customer service.